Refund Policy

Last updated September 2026

Because ranks, Crystals, and crate keys are delivered automatically and immediately usable, most sales are final. A few situations are still covered:

Wrong username

If you typed the wrong Minecraft username at checkout and haven't yet had it delivered to that account, message staff on Discord right away with your order email — this can usually be corrected before delivery happens. Once something is delivered to an account, it can't be pulled back to send elsewhere.

Failed or duplicate delivery

If payment went through but nothing was delivered after 30 minutes, or you were charged twice for the same order, contact staff with your order email and we'll fix it — either by delivering what you paid for or refunding the duplicate charge.

Not covered

• Change of mind after a rank or Crystals have already been delivered
• Bans or mutes issued after purchase for breaking server rules
• A rank simply expiring at the end of its 30 days

How to request one

Open a ticket on Discord with your order email and what happened. Refunds, when approved, go back to the original payment method through Stripe.